ITSM or IT Service Management in the field for people who are obsessed with IT infrastructure and want to learn more about it. There are various courses for people who wish to take up a job in the ITSM. It teaches them the different skills and the requirements that they should have to get success in this field.
But the main question here is that, how can one become successful in the field of ITSM? ITSM has various job profiles, and each profile ahs a certain way in which an individual can attain success. Below are some of the most critical steps based on the job profile that one chooses which can help an individual succeed in the field of ITSM.
Service Desk Technician
The job of a service desk technician is to provide the users with technical support for their software of hardware issues. It includes fixing technical faults, doing a complete servicing on the product, answering the customers’ queries, and even providing passwords and unaffected user rights.
Though the job might sound easy, it is not. One needs to be trained to become a service desk technician. There are various courses which one should take up to get this job. Some of the essential certified courses expected of a service desk technician are Service Operation Certification; Continual Service Improvement Certification had the Operations Support And Analysis Certification.
Apart from the certification, as mentioned above, courses, one even needs to have skills to become a service desk technician. A person should have problem-solving skills, know how to communicate with customers, and provide immediate solutions. Apart from that, one even needs to have strong technical knowledge about various software and hardware so that they can quickly answer the query of the customers.
IT Operations Managers
The job of an IT operation manager is to play the role of a leader in the company. The person is required to do various kinds of services which are required of him. Some of the most common tasks for an It operations manager si implementing and organizing the IT services, which should match with the principles of the industry, managing the service desk and client report feedback, and analyze the performance of the people in the industry.
To become eligible for becoming an IT operations manager, on needs to take up a course in ITIL Service Operation, ITIL operation support, and analysis, ITIL service strategy and ITIL continual service improvement. Apart from that, an individual should also have the qualities of a leader, including taking responsibility, updating the team, and checking up on the employees.
Chief Information Officer
The job of a chief information officer is to maintain the whole ITSM services. He/she is the head of the ITSM and has to manage everything in this filed. The main job includes looking at the department’s analysis, managing risk, making the company’s strategy for IT, and managing the whole department.
The CIO is the senior most role and is attained only by people who are qualified for this role. For this particular role, one needs to have certificates in ITIL service strategy, ITIL service design, and ITIL continual service improvement. Besides that, the person also needs to have experience of working in ITSM and should have all the essential skills that are expected of the head of the department. He/she should be the department leader, represent the department in the industry, and provide the employees with essential things that are required for doing the projects.
These are some of the job profiles that one can find in the field of ITSM. These profiles are designed for different areas in IT Service management and require a specific person for each role. One can succeed in the area of IT service management only if they acquire the skills, work hard, and always remain updated. Having a certificate for ITSM is not enough. One also needs to know all about the latest technologies that are used in the industry and acquire knowledge about those technologies. Times are changing, and companies are looking for people with strong technical expertise to work in the field of ITSM.
Apart from the job positions, there are many ways to be successful in ITSM. This is ensured by focusing on gaining knowledge rather than speedily move to higher positions. More experience means more money.