Publishers are continually looking for useful moderation tools. Publishers want tools that can help them manage significant communities. Here is a look at some tips to help you manage the moderation tools so that the discussion quality will stay energetic.
Develop A Policy
By developing a policy, you will help set a standard for the types of comments that are allowed on your site. An effective strategy should appear directly above each post on your website so that it will be visible to your readers and commenters. Research has shown that when sites publish a policy, it reduces the moderation time because more readers are already aware of the rules.
Add More Moderators
As your site develops, consider adding additional moderators. All you must do is go to your moderators’ settings page. Consult with your team. A good moderator would be actively involved in the community and enjoys reading comments and interacting with different readers. It may be easier to initially reach out to readers who you already have a relationship with. Make sure that you create a detailed outline that clearly shows what the responsibilities are for a moderator. To help the process run smoothly, be sure to list a contact email address.
Rely on Timeouts
The timeout feature allows moderators to occasionally block a user’s ability to comment for a specified period. The timeout feature can save you time and energy, as you’ll no longer have to remove users manually.
While you research comments in your moderation queue, use the priority feature to focus on comments that require your attention immediately. The priority feature measures comments based on total votes and the date. By emphasizing high priority comments, that could potentially reduce the total moderation time.
Important users can post comments on your site without requiring approval from moderators. Influential users are typically designated through being regulars in the community. While comments from influential users may still get flagged, they will skip the moderation process. Check your analytics to find out which users have posted the most comments. Review their comment history before deciding whether to designate them as an important user.
Block Guest Commenting
Guest commenting allows readers to comment on your site without having an established profile. If you have a small website, guest commenting is an excellent way to drive more traffic to your site. As reader engagement increases, guest commenting becomes difficult to support because guest comments require moderation approval before they show up on your website. Blocking the guest commenting feature will help commenters sign up for a profile. That way, they won’t have to enter their name and email address to comment.
Most comments on a web page are posted during the first few days of the post. Consider closing the discussion board after a specific period so that you can manage the volume of comments that you’ll have to moderate.
For more tips on how to moderate comments, read one of WebPurify’s favorite tech blogs.